Frequently Asked Questions
Have a question? We're happy to help!
Send an email using the contact form at the bottom of this page. We'll do our best to respond within 24 hours.
Order
Can I change or cancel my order?
Can I change or cancel my order?
Yes, that is possible – but only as long as the order has not yet been processed.
- Not paid yet?
Log into your account and cancel the order yourself.
- Paid?
Please contact our customer service as soon as possible via email or chat. We'll be happy to check if cancellation is still possible or if the order has already been shipped.
Can I track my order?
Can I track my order?
Yes, after placing your order you will receive an order confirmation by email within a few minutes.
Once your order has been shipped, you'll receive a second email with a track & trace link. This allows you to easily track your package's arrival.
Please note: Small orders that fit through the letterbox (such as a single hat) are shipped without track & trace. You will not receive a shipping notification and do not need to be home for delivery.
Will I receive a confirmation?
Will I receive a confirmation?
After placing your order, you will automatically receive a confirmation by email.
Didn't receive an email? Check your spam or junk mail first.
Possible causes:
- The email ended up in your spam folder
- There was a typo in the email address
- There has been a temporary outage
Didn't receive a confirmation? Please send an email to info@happyrainydays.nl with the subject line: "Order confirmation not received." Please include the following in your message:
- Your name
- The ordered items
- The moment of ordering
- The correct email address
Payment
Payment options
Payment options
In our webshop, you can easily pay in advance or afterward. You choose your payment method during checkout.
iDeal
Available only for Dutch customers. Pay directly through your own bank in the familiar online environment. No additional registration required.
Credit card
We accept Visa and Mastercard. Your payment is processed via a secure SSL connection.
PayPal
Pay quickly and securely via PayPal without entering bank or credit card information. Simply log in with your PayPal account.
Klarna (Pay Later)
Pay only after you receive your order. After delivery, you'll receive a digital invoice by email, payable within 30 days. Payment can be made via iDeal or bank transfer.
Klarna Terms and Conditions:
- You only pay 14 or 30 days after your order is shipped — you receive the goods first.
- No charges for the first reminder.
- You only pay after receiving your order—Klarna offers purchase protection.
- Klarna carries out a credit check before approving payments.
Delivery
Deliver
Deliver
You'll always find the shipping costs in your shopping cart before you checkout. We deliver in the Netherlands and Belgium via PostNL.
Delivery of parcels
- If the package doesn't fit through your mailbox, you'll receive an email with a track & trace code upon shipment.
- Sometimes the track & trace link only works after PostNL has processed it. Try again later if you receive the message: "No shipments found."
- Delivery is usually within 2 working days (excluding holidays).
- PostNL will deliver the package to your home once. If that's not possible, it will be taken directly to a PostNL collection point. You will receive a notification from PostNL.
Letterbox parcels
Small items (such as a rain hat or a sou'wester) are shipped as letterbox mail. You will not receive track & trace for these items, and you do not need to be home.
Tip : You can select another option during checkout Provide a delivery address, for example your work address.
Postage costs
Postage costs
Shipping costs (Netherlands & Belgium)
- Orders under €20: €2.95 shipping costs
- Orders over €20: free shipping
Abroad (excl. Belgium)
For orders outside the Netherlands and Belgium, shipping costs apply based on the delivery address. These costs are automatically calculated at checkout.
Delivery time
Delivery time
Order before 4:00 PM on a business day and we'll ship your order the same day.
Returns
Received wrong item
Received wrong item
We apologize for the inconvenience! You can, of course, return the incorrectly delivered item free of charge .
- Register your return via this link .
- You will receive a return label by email to print out.
- Please note on the return form that you have received an incorrect item.
- Return the package to a PostNL point.
Once we have received your return, we will send you the correct item.
Returns
Returns
Returns & Exchanges
At Happy Rainy Days, you have a 14-day return policy. During this period, you can review and try on your order. Not satisfied? You can return or exchange the items.
Return costs
- Netherlands: €5.95
- Belgium: €9.95
The return costs will be deducted from the refund amount. Returns are processed within 10 business days.
How returns work
- Register your return via this link
- Pack the item in the original box or shipping bag.
- Print out the label and stick it on the package.
- Deliver your package to a PostNL point in the Netherlands and a DPD point in Belgium. Ask for proof of shipment and keep it in a safe place.
Return address (shipping at your own expense)
Montapacking
Tav Happy Rainy Days
Hay Road 11
5165 NL Waspik
The Netherlands
Please note: if you send it yourself, the shipping costs are at your expense.
Problems with returning your order?
Send an email to info@happyrainydays.nl and we will be happy to help you.
Swap
Swap
Exchange for a different size – free of charge
Want the same item in a different size? No problem! You can exchange it free of charge within 14 days of delivery.
This is how it works:
- Register your return via this link.
- You will receive a return label by email (print or digitally via PostNL)
- Deliver your package to a PostNL point in the Netherlands or a DPD point in Belgium
Exchange for another item
Would you like to order another item?
We will then ask you to return the order and order a new one. Place an order. Once we receive your return, we will refund the purchase price. We will ship the new order free of charge.
Return & Exchange Terms & Conditions
- Within 14 days of receiving your order.
- In original, undamaged packaging without tape or stickers.
- Unused, unwashed & undamaged (trying it on is of course allowed).
Important
- The 14-day reflection period starts once you have received your complete order.
- Always keep your shipping receipt for returns or exchanges. In case of loss or damage, you can use it to file a claim with the carrier.
Warranty
Item defective upon receipt
Item defective upon receipt
Please check your order is complete and undamaged immediately upon receipt.
Is something wrong? Please contact us as soon as possible via:
📧 info@happyrainydays.nl
📞 +31651786404
Warranty
Warranty
All Happy Rainy Days products have a 6-month warranty period .
The warranty does not apply to:
- Wear and tear from normal use
- Unskilled or incorrect use
- Failure to follow washing instructions
Claim warranty?
Do you think you're entitled to a warranty? Please contact us at:
📧 info@happyrainydays.nl
📞 +31651786404
Product information
Quality
Quality
Waterproof and breathable
Our rainwear is not only waterproof but also highly breathable. The fabric wicks away at least 10,000 grams of water vapor per m² every 24 hours. So you can cycle or walk without feeling clammy.
A breathability of 10,000 g/m²/24h refers to the extent to which water vapour (sweat) can escape through a fabric to the outside.
A breathability of 10,000 g/m²/24h means that 10,000 grams of water vapour per square meter of fabric can be removed from the fabric in 24 hours.
Comfortable in motion
A breathability rating of 10,000 g/m²/24h offers a good balance between weather protection and comfort during exertion. Ideal for people who are active outdoors without excessive sweating.
Combine this with a 10,000mm waterproof rating and you have a jacket that is both waterproof and breathable – perfect for active use in rainy weather.
Please note: When exercising intensively, such as cycling hard, sweating is unavoidable – no jacket can prevent this.
Maintenance tips
Proper maintenance extends the life of your coat:
- Always hang the jacket out to dry thoroughly after use.
- Wash the jacket with a special detergent such as OutdoorWash, not with regular detergent and never with fabric softener.
- The waterproof coating can diminish over time due to wear and tear
Want to know more about our fabrics or care? Please see the "Fabric Use" or "Care Advice" sections below in this FAQ.
Fit
Fit
On the product pages, you'll find the exact measurements of our rainwear, including length and width. This makes it easy to choose the right size.
Our products are produced sustainably, in a way that is both economically sound and has the least possible impact on the environment. This means that production processes are designed to conserve energy and raw materials, minimize waste, and prevent harmful emissions.
Our raincoats are designed to be worn directly over your clothes, not over another jacket. Just make sure you leave room for a sweater, so you can still wear the jacket on colder days.
Not sure about the fit? Check out our fit page for advice on which style best suits your body shape.
Fabric use
Fabric use
About our fabrics
At Happy Rainy Days, we combine comfort, protection, and breathability in a single jacket. Our rainwear is designed to keep you dry and comfortable – even in a downpour.
Outside of the jacket
- Made of 100% nylon or 100% polyester
- All our fabrics are PFAS free
- Provided with a waterproof and breathable coating on the inside
- Windproof to prevent cooling
- Technical specifications: Waterproof up to 10,000 mm water column and breathability up to 10,000 g/m²/24 hours
Waterproof and breathable
The fabric of Happy Rainy Days is waterproof, windproof and breathable.
The waterproof rating is 10,000 mm. A 10,000 mm hydrostatic head means the fabric can withstand a 10-meter column of water before water leaks through. This is tested in a laboratory by placing a tube of water on the fabric and measuring the pressure at which water begins to seep through.
A 10,000mm water column provides good protection against rain and is suitable for moderate to heavy rainfall. Ideal for everyday use, hiking, and light outdoor activities.
In addition, all seams are taped so that not a drop of water can get in.
Our rainwear is not only waterproof but also highly breathable. The fabric wicks away at least 10,000 grams of water vapor per m² every 24 hours. So you can cycle or walk without feeling clammy.
A breathability of 10,000 g/m²/24h refers to the extent to which water vapour (sweat) can escape through a fabric to the outside.
Comfortable in motion
A breathability of 10,000 g/m²/24h means that 10,000 grams of water vapour per square meter of fabric can be removed from the fabric in 24 hours.
A breathability rating of 10,000 g/m²/24h offers a good balance between weather protection and comfort during exertion. Ideal for people who are active outdoors without excessive sweating.
Combine this with a 10,000mm waterproof rating and you have a jacket that is both waterproof and breathable – perfect for active use in rainy weather.
Please note: When exercising intensively, such as cycling hard, sweating is unavoidable – no jacket can prevent this.
Maintenance advice
Maintenance advice
Maintaining your rainwear
Want to enjoy your Happy Rainy Days jacket, cape, or trousers for as long as possible? Follow these maintenance tips:
After use:
- Always hang your rain gear out to dry thoroughly, not stuff it in a bag or closet.
- When water droplets no longer bead off the fabric, it's time to wash your clothes with a special care product such as OutdoorWash.
- If that's not enough, you can use a jacket or trousers for extra protection.
Washing instructions
- Wash at 30°C, without spinning or tumble drying
- Always use OutdoorWash or a similar detergent for waterproof and breathable clothing
- Never use fabric softener – this will immediately affect the waterproofness.
- Wash inside out to keep the color beautiful
- Before you start, check that the washing machine's soap drawer is clean.
OutdoorWash
OutdoorWash is specially developed for the maintenance of waterproof and breathable clothing, such as rainwear and ski clothing.
- Maintains water-repellent and breathable properties
- One bottle is good for 8 washes
- Available in our webshop
Production
Production
The Happy Rainy Days collection is designed in-house and produced in collaboration with carefully selected factories in the Far East.
We pay attention not only to quality but also to working conditions. Our production partners work under good conditions and are child labor-free (Child Labor Free certification).
Why HappyRainyDays?
Why HappyRainyDays?
Happy Rainy Days combines functionality with fashion. Our jackets are:
- Waterproof, windproof and breathable
- Stylish and feminine design
- Equipped with smart details for extra comfort
Reviews & Ratings
Share your opinion
Share your opinion
Give your opinion
We'd love to hear what you think of our products and service! Your feedback on our products, delivery times, communication, and service helps us continuously improve.
